I'm a scale operator. I build the machine that runs the strategy.

The short version

I'm a scale operator who builds the machine that runs the strategy. I step into complex businesses when the ambition is clear but the path isn't, find what's blocking growth, and build the team and cadence to keep it moving.

I spent a decade at Uber across four continents. I grew Grocery & Retail in the US and Canada from $1B to $4.5B GMV, ran operations for the $9B+ GMV EMEA Rides business through COVID, built JUMP bikes and scooters from zero to $150M in revenue, and took India from 15% to 50% market share.

Today I'm COO of Talkiatry and sit on the boards of LeafLink and Maxretail. I began my career at Roland Berger and hold an MBA from IESE and an engineering degree from KIT.

What I do

I step in when the ambition is clear but the path isn't. I work out where to play with the leadership team, turn the plan into owners, targets and a roadmap, and build the weekly, monthly and quarterly cadence that keeps the company on track after the plan is written. I work across go-to-market, growth, marketing, enterprise and SMB sales, product, operations and support operations.

Where the app is the easy part

Most operators grew up in one world. Software people know products, funnels and data. Operations people know warehouses, crews and regulators. I’ve spent my career where the two collide: digital products that only work if something real happens. A driver shows up. A bike gets repaired overnight. A shopper finds the last avocado.

• Industries: ride-hailing, micromobility, grocery and retail, last-mile delivery, B2B marketplaces, strategy consulting, transport and logistics, and today virtual care.
• Regions: Germany, India, 40+ EMEA countries, US and Canada, Global.
• Stages: zero-to-one, turnaround, second-mover fight, crisis, hypergrowth, M&A, exit.
• Seats: consultant, general manager, regional COO, company COO, board director.

The record

• 2025 to today. Chief Operating Officer, Talkiatry. COO of Talkiatry, the largest dedicated psychiatry practice in the US. I lead partnerships, growth, support and operations. The company raised a $210M Series D, 12 months after the prior round.
• 2021 to 2025. Head of Grocery & Retail, US and Canada, Uber. GMV run rate from $1B to $4.5B, 100%+ growth two years in a row. 80k+ retailers onboarded, including Costco, Walmart and Albertsons. +330bps market share. A team of 200+.
• 2020 to 2021. Head of Operations, EMEA Rides, Uber. $9B+ GMV run rate across 40+ countries, rebuilt from a 90% COVID drop back to pre-COVID levels. NPS up 62 points. $150M annual cost reduction.
• 2018 to 2020. Head of New Mobility, EMEA, APAC and LatAm, Uber/JUMP. JUMP from $0 to a $150M revenue run rate across 35+ cities. First break-even unit economics in the industry, in select cities. Led the merger with Lime.
• 2016 to 2018. General Manager, Rides, India, Uber. GMV run rate from $55M to $400M+, 2.5M+ weekly trips. Market share from 15% to 50% against a local incumbent. User frequency up 4x.
• 2015 to 2016. General Manager, Rides, Germany, Uber. GMV run rate from $5M to $35M. Margins from -90% to breakeven. Built Uber’s first fleet-partner supply model.
• 2005 to 2014. Roland Berger. Intern to Associate Partner, seven promotions in seven years. Elected to the firm’s global management team.

Uber marketplaces are stated in GMV run rate. JUMP and Talkiatry are stated in revenue run rate. Board companies are stated in GMV.

Board roles

More on what an operator adds to a board.

How I work

Purpose matters. I’m an owner, not a renter. I need to truly care about the mission to do my best work, and I hire people who feel the same.

Ownership scales. I believe in empowering people to own their outcomes, celebrating risk-taking, and keeping a builder’s mindset, no matter how big the organization gets.

Curiosity compounds. I’d rather be wrong and learn why than right and standing still.

People multiply. I build teams and leaders, not just results. The real test is whether the team keeps winning after I leave.

Education

• MBA, IESE Business School, 2009 to 2011. Top 5 of 250.
• M.Sc. Industrial Engineering, Karlsruhe Institute of Technology (KIT), 2000 to 2005. Top 4.4% of 2,200 students.

In depth, by market

More about me

Also on LinkedIn.